Mortgage Default Specialist

North American Centre, 5700 Yonge St, North York, ON M2N 5M9, Canada

Posted Friday, July 10, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work-life balance

Competitive compensation and benefits packages

Work-life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Mortgage Default Specialist. Could It Be You?

Reporting to the Manager Default Recovery, the Mortgage Default Specialist is responsible for initiating Community Trust Company’s (“CTC”) default process for residential and commercial mortgage loans. The Mortgage Default Specialist is responsible for collection of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance, and delivery of superior customer service.

The mandate is to prepare and instruct legal action to approved Solicitors, to commence proceedings for delinquent accounts, to include all pertinent information and documentation. You will handle all matters Legal and administer and oversee the litigation process with our approved external law firms and Property management company.

The scope of this role ranges from a thorough review of the loan servicing history and documentation for errors or deficiencies and recommend resolutions, as required, to prevent contested or impaired legal action; prepare and instruct legal action to approved Solicitors, to commence proceedings for delinquent accounts, to include all pertinent information and documentation; interact and coordinate with solicitors and internal department as required.

To achieve targets as set by Management, both individually and as a team. Oversee the Sale of assets and any Risk associated with any deterioration to asset value or Title risk identified. Oversee the finalization of sales and reporting on potential losses to the organization due to depreciation in asset valuation.

In this role, responsibilities include but are not limited to:

Risk Management and/or Compliance (15%)

Acts in accordance with CTCs core values, Code of Conduct & all internal policies & standards; engages in the highest standard of business conduct and ethics.

Understands the regulatory & compliance requirements applicable to scope of responsibility.

Incorporates regulatory & compliance requirements into existing business processes & activities.

Identifies opportunities to mitigate potential risk and to strengthen compliance activities, for HTC & its stakeholders, in daily operational activities.

File Preparation for Legal Action (65%)

Prepare instructions for NOS action or SOC to solicitors to commence proceedings for delinquent accounts including all pertinent information and documentation.

Conduct internal audit to validate the correct servicing and early collection activity of…