Bilingual Specialist in Customer

Position: Bilingual Specialist in Customer Payments
Step into the role of Bilingual Customer Payments Specialist at our dynamic bank. This position is critical for collecting to resolve overdue mortgage accounts while ensuring top-notch customer service.

As a key player in managing both residential and commercial mortgage delinquencies, you will perform collection activities and negotiate payment resolutions. Your empathy and communication skills will be vital in connecting with customers to navigate difficult financial situations and secure timely payments.

Key Responsibilities:

• Perform inbound and outbound calls for collections

• Assess reasons for payment delays and offer tailored solutions

• Negotiate payment agreements with assurance

• Manage files for potential legal action when necessary

• Keep comprehensive records on all customer dealings

Requirements:

• Completion of a diploma or 2 years in collections

• Acquaintance with lending products and legal terms

• Excellent negotiation and active listening skills

• Required bilingualism in French and English

• Proficiency in Microsoft software programs

Capitalize on your experience and set the stage for professional growth in our bank.
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