Operational Risk Programs Manager to manage enterprise operational risk governance programs - JP

Operational Risk Programs Manager to manage enterprise operational risk governance programs - JP1401

Location:

Downtown Toronto - Hybrid (3 days in office)

This role supports the Operational Non-Financial Risk (ONFR) function by helping manage and oversee three enterprise-wide risk programs, ensuring adherence to established frameworks, policies, and standards across the bank. The position is a maternity leave replacement and is critical to maintaining ongoing program governance, monitoring, and stakeholder engagement. The team culture is collaborative yet allows for a degree of independence, with team members partnering closely across the broader ONFR organization while managing their own areas of responsibility.

Provides oversight, monitoring, and reporting on operational risks for a designated portfolio. Develops and monitors the operational management framework that includes the governance framework & practices leveraged across the bank to manage operational risks. Provides policies & standards, methodologies and controls that increase transparency, accuracy, and consistency across groups. Works with stakeholders to implement the methodology, metrics, and program standards for the assigned portfolio to ensure compliance as well as effective monitoring, timely reporting and identification of action plans.

• Between 5-7 years of relevant experience.
• In-depth knowledge operational risk management practices, designated business/product portfolio, regulatory requirements, quantitative techniques, and economic capital methodologies.
• Experience with risk policy frameworks; quality control/testing frameworks.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Collaboration & team skills.
• Analytical and problem‑solving skills.
• Influence skills.

• Post‑secondary degree in related field of study.
• Financial background.

• Acts as a trusted advisor to assigned business/group.
• Guides/assists in the identification and classification of issues; recommends action plans.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision‑making.
• Research existing or emerging requirements & related best practices to assist and develops recommendations for changes/enhancements.
• Assists with the interpretation of new or changing regulations and assessing impacts to the governance frameworks.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Leads the development and maintenance of the governance system and framework.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Represents the model validation program / portfolio for internal/external regulatory audits and/or examinations.
• Ensures alignment between stakeholders.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Leads and integrates the monitoring, measurement & reporting on the status of the operational risk governance program to internal & external stakeholders.
• Leads the management of governance meetings and maintenance of governing body mandates, oversight, and approval guidelines.
• May provide specialized support for other internal and external regulatory requirements.
• Provides input into the planning and implementation of ongoing operational programs in support of the operational risk framework.
• Leads/participates in the…