Operations Analyst

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for analyzing the day‑to‑day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

• A minimum of two years recent experience in a BAC financial center, with particular emphasis on operations management
• Must be able to fulfill role requirements without daily managerial oversight
• Has the ability to learn and adapt to new information and technology platforms
• Will follow established processes and guidelines in daily self‑directed activities, adhering to all applicable laws and regulations
• Must be able to travel to any financial center within defined market(s); may need to travel to two different financial centers in the course of a single day
• Enthusiastic, highly motivated self‑starter with strong work ethic, intense focus and attention to detail
• Must possess strong verbal and written communication skills; including the ability to communicate effectively with partners regarding areas of opportunity identified
• Must be flexible to work weekends and/or extended hours, as needed

• Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance
• Experience in the following industries:
  Consumer banking/financial services, mortgage, or retail

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

1st shift (United States of America)

40

$25.00 - $41.34 hourly pay, offers to be determined based on experience, education and skill set.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.