Senior Manager,Retention Strategy & Performance - Real Estate Secured Lending; RESL Job Toronto area,Ontario Canada,Finance & Banking

Position: Senior Manager, Retention Strategy & Performance - Real Estate Secured Lending (RESL)

Is this role right for you?

In this role, you will:

Own and manage mortgage retention performance through a portfolio lens, with accountability for identifying opportunities to improve margin and long‑term portfolio profitability while supporting strong customer retention outcomes.

Analyze renewal and retention behavior across the mortgage portfolio, including term migration, spread changes at renewal, and product conversion opportunities, and quantify the impact of these behaviors on portfolio performance.

Develop and articulate clear retention insights and strategic opportunities, synthesizing complex portfolio data into actionable recommendations that inform retention priorities, strategy design, and senior management decision‑making.

Conceptualize portfolio‑driven retention strategies and campaigns based on observed customer behavior, pricing economics, and spread dynamics, and partner closely with Channel Retention Strategy and Execution teams to support the translation of these insights into executable initiatives.

Provide ongoing performance oversight of retention outcomes, monitoring key indicators such as renewal volumes, retention rates, spread movement, and identifying emerging trends, opportunities, and risks.

Develops and maintains forecasts for mortgage retention, renewal volumes, and expected mortgage payouts, incorporating portfolio behavior, pricing dynamics, and churn assumptions.

Serve as a strategic partner to RESL Pricing, Portfolio Management, Finance, and Analytics teams, ensuring alignment between retention strategies, pricing economics, portfolio objectives, and profitability goals.

Prepare clear, executive‑ready materials that communicate retention performance, insights, and strategic priorities to senior leadership, supporting informed discussions on portfolio trade‑offs and future direction.

Ensure retention insights and strategies are grounded in sound risk awareness, incorporating the Bank’s risk appetite and governance expectations into analysis, recommendations, and decision‑making.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post‑secondary degree in Business, Finance, Economics, Analytics, or a related discipline preferred.

5+ years of relevant work experience, with 3–5 years of experience supporting a portfolio or business line within financial services, banking, or a similar environment.

Mortgage or lending background/experience preferred.

Strong communication skills with the ability to synthesize complex concepts into concise, executive‑level messaging.

Demonstrated ability to analyze large data sets, derive insights, and quantify business impact; experience pulling data independently is a strong asset.

What's in it for you?

Diversity, Equity, Inclusion & Allyship
- We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations
- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Reward Program, including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Senior Manager, Retention Strategy & Performance - Real Estate Secured Lending; RESL