Assistant Manager - Claims Management; GWO

Requisition : 268018
Employee Referral Program – Potential Reward:$1,000.00

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Assistant Manager, Asset Servicing / Global Wholesale Operations, Global Banking & Markets

As Assistant Manager, Asset Servicing, you will help lead the day-to-day delivery of income processing and related asset servicing activities for Global Banking & Markets. This role supports accurate, timely transaction processing, effective controls, and strong service delivery for internal and external partners across capital markets operations.

In this role, you will oversee operational workflows, support trade lifecycle and asset servicing processes, monitor reconciliations and controls, assist with onboarding and enablement activities, and respond to service inquiries. You will also contribute to process improvements, risk management, and team capability-building in a fast-paced financial services environment.

• Support a client-focused operating model by delivering accurate, timely, and responsive asset servicing support to internal business partners and external stakeholders.
• Oversee daily income processing activities by organizing priorities, monitoring work in progress, assigning work as needed, and ensuring transactions are completed in accordance with established procedures and timelines.
• Review, validate, and authorize assigned components of income transactions, including follow-up on outstanding payments from depositories, issuers, and financial institutions.
• Identify processing issues, complete root-cause analysis, and recommend practical changes to improve efficiency, reduce risk, and prevent recurring errors.
• Respond to inquiries from business lines and partners with accurate, professional, and timely information related to income processing and asset servicing activities.
• Support team performance through training, cross-training, monthly coaching input, and assistance with performance documentation where required.
• Help manage operational risk by reviewing team output, confirming required controls are followed, escalating potential issues or losses, and recommending improvements to procedures and controls.
• Monitor control accounts to ensure items are updated, cleared, or escalated in a timely manner to prevent aging and reduce operational exposure.
• Apply the Bank’s risk, compliance, AML/ATF, operational risk, and conduct standards in day-to-day decisions and ensure team activities align with applicable policies, procedures, and regulatory expectations.

• Support asset servicing activities for Global Banking & Markets products across global operations.
• Work both independently and as part of a team to deliver daily operational priorities.
• Coordinate with internal stakeholders to complete time-sensitive tasks and resolve operational issues.
• Maintain accurate processing, documentation, and data quality across assigned activities.
• Contribute to process improvement initiatives, system changes, and project-related work as required.

• 3–5 years of relevant experience in financial services, capital markets operations, asset servicing, securities operations, or a comparable operational environment.
• Working knowledge of middle- or back-office capital markets processes, including asset servicing, income processing, trade lifecycle support, reconciliations, or entitlement-related workflows.
• Experience reviewing, validating, or authorizing operational transactions in accordance with documented procedures, controls, and service-level expectations.
• Experience with reconciliations, control account monitoring, exception management, issue escalation, and operational risk controls.
• Proficiency with Microsoft Excel and data analysis tools; exposure to SQL, VBA, workflow automation, or similar tools is an asset.
• Experience using enterprise processing platforms, financial systems, vendor platforms, depositories, global custodians, or clearing systems that support asset servicing or…