Insolvency Specialist; Collections Representative to bankruptcy and insolvency proceedings using Canadian Job Toronto area,Ontario Canada

Position: Insolvency Specialist (Collections Representative) to support bankruptcy and insolvency proceedings using Canadian

Duration: 6 months to start

Location:

Mississauga (Hybrid - 1 day/month in office)

Role Mandate:
This group focuses on bankruptcies, consumer proposals and credit counseling. The role will require analyzing financial statements, determining business liability and applying relevant legislation to maximize recovery of assets and other insolvency proceedings. The team collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Support areas may include, but are not limited to, coaching and training, quality audits, works closely with the vendors and credit collection disputes.

Team Structure:
The team is very collaborative in nature, but there is also a balance of autonomous work where team members manage their own schedules and deliverables.

Must Haves

At least 1 year of direct Insolvency experience

Minimum 1-2 years of experience from Canadian Financial Institutions in the field of Bankruptcy and Insolvency Administrative Department.

Minimum 1-2 years of Collections experience recovering Canadian banking products like Credit card, Personal Line of Credits, Overdraft, Small business Credit Card and Line of Credits, etc.

Basic knowledge of Canadian Bankruptcy and Insolvency Act and understands how to read Statement of Affairs and the requirement for filing Proof of Claim(s).

Self-reliant

Punctual

Strong written/verbal communication skills

Collaboration & team skills

Analytical and problem-solving skills

Detail oriented

Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area

Knowledge of competitive marketplace and trends in product offerings.

Nice to Have

Knowledge of trustee/vendor platforms

Previous analyst/problem solving skills

Bilingual French/English

Responsibilities

Assess the financial situation of individuals or businesses to determine the appropriate course of action

Prepare and submit necessary documentation relating to insolvency procedures

Keep up to date with changes in insolvency law and practice

Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.

Analyzes data and information to provide insights and recommendations.

Escalates complex or unresolved customer situations to managers as required.

Completes required documentation to ensure customer’s requests are accurately processed.

Organizes work information to ensure accuracy and completeness.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.

Follows documented policies and procedures to execute transactions, activities and processes.

Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.

Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.

Maintains the confidentiality of customer and Bank information.

Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.

Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Interviews:

2 to 3 rounds - 30-60 min over Teams with HM and other team members, skill based included