Senior Fulfillment Associate

Competitive Salary (Based on Experience) | Full-Time | Permanent

This is not an entry-level administration position.

We're looking for someone who already understands the mortgage process and can confidently manage mortgage files from submission through to funding. If you've worked in mortgage fulfillment at a brokerage or lender, enjoy keeping complex files organized, and thrive in a fast-paced environment, we'd love to hear from you.

Mortgage Outlet is one of Canada's largest independent mortgage brokerages, with more than 200 mortgage professionals across the country.

We have built our reputation by providing exceptional service, strong lender relationships, and a team-first culture. Every member of our fulfillment team plays a critical role in helping our clients achieve home ownership.

As a Senior Fulfillment Officer, you'll be responsible for managing mortgage files from approval through funding while supporting our brokers and delivering an exceptional client experience.

Your responsibilities will include:

• Reviewing mortgage applications and supporting documentation for accuracy and completeness
• Collecting and analyzing income, down payment and financial documents
• Preparing and submitting files to lenders
• Managing lender conditions and obtaining outstanding documentation
• Ordering appraisals and coordinating with third-party service providers
• Communicating with clients, brokers, lenders, lawyers and underwriters throughout the mortgage process
• Monitoring files to ensure deadlines and funding dates are met
• Identifying issues early and proactively finding solutions
• Maintaining accurate notes and file documentation within our CRM

• Minimum 1 year of mortgage fulfillment experience at a mortgage brokerage or lender
• Strong understanding of the residential mortgage process
• Exceptional organizational and time management skills
• High attention to detail
• Strong written and verbal communication skills
• Ability to prioritize multiple files while meeting tight deadlines
• Comfortable reviewing financial documents including income verification, bank statements and tax documents
• Proficiency with Microsoft Office and Google Workspace
• Legally eligible to work in Canada

• Mortgage Agent Licence (Ontario) or eligibility to obtain one
• Experience with Filogix, Velocity or other mortgage origination platforms
  
  Familiarity with lender policies and underwriting guidelines
• Previous experience working in a high-volume brokerage environment

• Join one of Canada's leading independent mortgage brokerages
• Competitive compensation based on experience
• Stable, permanent full-time position
• Supportive and collaborative team environment
• Opportunities for career growth and advancement
• Work directly alongside experienced mortgage professionals
• Be part of a company that values initiative, accountability and exceptional client service

This is a full-time, in-office position located at:

Please be prepared to answer:

• Do you have at least one year of mortgage fulfillment experience with a lender or mortgage brokerage?
• Do you currently hold a Mortgage Agent Licence? (Not required, but considered an asset.)
• Are you fully proficient in spoken English?
• Are you fully proficient in written English?
• Are you able to work full-time in our Toronto office?

Applicants may also be asked to complete:

• Mortgage knowledge assessment
• Business math assessment
• Attention-to-detail assessment

Please email your resume to:

We thank all applicants for their interest. Only those selected for an interview will be contacted.