Client Service Representative

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Centre and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work towards their financial goals.

You’re flexible to work our banking centre hours, which may include evenings and weekends, and you may be required to work at multiple banking centres within a reasonable travel distance.

• Client engagement – Help clients manage their accounts and products, focus on the client experience, and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

You put our clients first and engage with purpose to find the right solutions. You go the extra mile, you’re goal oriented, and you’re motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity, love to learn, and have a strong sense of curiosity.

You care about people and respect different perspectives, listening to and learning from the experiences of others. You bring your real self to work and live our values – trust, teamwork, and accountability.

• Competitive salary and incentive pay
• Banking benefits, a benefits program*
• Defined benefit pension plan*
• Employee share purchase plan
• Vacation offering, wellbeing support, and Moment Makers, our social, points‑based recognition program
• Access to a technological toolkit and spaces designed for innovation
• Paid “Purpose Day” – a day off dedicated to investing in your growth and development

* Subject to plan and program terms and conditions.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb CIBC is committed to clarity in our hiring process – all roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency). Artificial intelligence tools are used during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Location: Toronto – Jane and Finch

Employment Type: Regular

Weekly Hours: 22.5

Skills:

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services