Hybrid Bilingual Case Position

Position: Hybrid Bilingual Case Support Position
Be a vital advocate for financial fairness as a Bilingual Case Support Coordinator based in Toronto. This hybrid role empowers you to support clients through their financial dispute resolutions.

We're seeking a bilingual (French and English) individual with over two years of experience in the financial services sector. In this role, you'll tackle various disputes, from fraud to credit card challenges, while ensuring clients are guided with empathy and thorough communication. You will facilitate transparent interactions between clients and financial institutions, reinforcing consumer rights.

Key Responsibilities:

• Oversee financial dispute investigations thoroughly

• Assist claimants through the investigation process

• Collect and analyze information on financial disputes

• Collaborate with multiple stakeholders to find resolutions

• Ensure fairness and detail in managing cases

Requirements:

• 2+ years of relevant experience in finance or banking

• Degree in business or finance-related fields

• Proficiency in both French and English

• Strong critical thinking abilities

• Excellent written communication skills in both languages

Support everyday Canadians in their financial journeys through effective guidance and resolution.
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