Senior Regional Business Manager - Estate and Trust

Join a Challenger

At EQ, we’re remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We’ve been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What’s kept us moving?

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you’re driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!

The Senior Regional Business Manager, Estate and Trust generates business for the Trust Company and acts as Relationship Manager. The position develops opportunities by qualifying leads and prospecting for personal solutions as well as providing relationship management support to onboard and service clients. This position works directly with referral sources and clients to build and maintain COI relationships. It is expected that the position retains relationships with clients throughout the administration.

The position is also responsible for growing and maintaining an industry network for reciprocal referrals.

• Responds to inquiries regarding personal trust opportunities
• Present to in person and virtual information sessions to partners and their clients.
• Arranges and carries out one-on-one sales conversations and meetings with clients to assess needs, provides information on Concentra Trust solutions and takes all necessary steps to qualify the clients
• Maintains and builds upon an established Centre of Influence (COI) network of estate and trust professionals including relationships with investment managers, wealth management firms, financial services companies, credit unions, law firms, accounting firms and other referral sources to promote referrals for Concentra Trust solutions where appropriate
• Meets sales volume and profitability targets as identified in defined growth strategies
• Complete and present to internal and external audiences
• Attends industry events to support business development activities and increase Concentra Trust profile in the industry
• Prepares proposals for personal trust opportunities
• Join and participate in local and national professional networks

• Responds proactively to referral partners and clients’ needs and requests
• Gains an understanding and knowledge of clients’ needs to effectively create holistic plans the client in utilizing Concentra Trust services
• Monitors client satisfaction, assesses the scope of issues, and collaborates with other business units to implement resolutions
• Ensures that established service standards are met or exceeded
• Maintains relationships with referral network by responding to their client’s needs.

• Ensures new business acceptance procedures and adhered to
• Follows the terms set out in the trust indenture and/or applicable legislation
• Coordinates with trust administration (back office) staff to determine priorities
• Communicate with partner and client to set service standards

• Works internally and externally to build relationships, show market relevance and provide value
• Builds, furthers and recognizes relationships within the department, the division, the company, as well as with clients and partners
• Supports process and organizational change, and contributes to implementation of changes affecting the department
• Develop opportunities to leverage EQ services to COI network

• Law degree preferred
• TEP preferred or arrangement to enroll within 6 months of commencement
• Broad understanding and demonstration of verbal communication skills
• Understanding of…