Personal Banking Associate Trainee

Position Overview

Personal Banking Associate Trainee – Toronto, Ontario, Canada.

Hours:

37.5 with Personal & Commercial Banking line of business. Base salary $45,700 - $61,000 CAD.

• Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the appropriate staff member for suitable solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent certification within 90 days of start date.
• Post‑secondary or undergraduate degree in a related field (preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook), branch software and internet usage.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organization, planning, and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle multiple tasks with changing priorities.
• A strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

This opportunity includes a mobility clause that requires the candidate to be mobile within the assigned district. Upon completion of the training program, the role may be assigned to a position compatible with the training and may involve transfer and geographic relocation within the region.

• Base salary: $45,700 - $61,000 CAD (based on skills and experience, location, and business needs).
• Variable compensation.
• Health and well‑being benefits.
• Savings and retirement programmes.
• Paid time off.
• Banking benefits and discounts.
• Career development, reward and recognition programmes.

TD is an equal‑opportunity employer. All qualified candidates are considered for employment regardless of race, colour, religion, sex, gender, sexual orientation, age, disability, or national origin.