Banking Collections Specialist

Become a critical part of a well-established financial services organization as a Mortgage Collections Specialist in Downtown Toronto. This hybrid role focuses on relationship building and customer care for borrowers facing mortgage payment challenges.

You will manage a portfolio of early-stage delinquent mortgage accounts, utilizing excellent negotiation and conflict resolution skills. Proficient communication is essential in this role, and you will proactively reach out to customers via multiple channels. The supportive team is dedicated to transparency and continuous learning while achieving positive outcomes for clients.

Key Responsibilities:

• Manage 300 to 400 early-stage delinquent accounts

• Negotiate payment arrangements through various communication mediums

• Assess financial situations and recommend repayment solutions

• Maintain detailed account documentation in collections systems

• Collaborate with internal teams for seamless service

Requirements:

• 3+ years of collections experience in financial services

• Background in mortgage or secured lending collections

• Strong customer service and negotiation skills

• High-volume portfolio management experience

• Proficiency with collections platforms like SAP or FIS

Elevate your career while directly impacting mortgage portfolio performance through meaningful customer interactions.
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