Senior Client Service Associate, Commercial Agriculture Banking

Senior Client Service Associate, Commercial Agriculture Banking - open to across Canada

Reports to the Senior Credit Service Manager.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Working closely with Sr. Client Relationship Managers, the Sr. CSA is responsible for providing services to a portfolio of existing and prospective clients.
• Onboarding:
  Supporting the collection of information directly from clients and from various sources necessary to assess the client’s risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. This includes contacting clients, sourcing internal/external sources/web sites, documenting information in Know Your Client documentation in various formats such as the Client Profile Information documents and responding to various internal Compliance groups.
• Client servicing escalations: helping resolve service related matters raised by the client directly to the Sr. Client Relationship Manager. This responsibility does not replace the servicing provided through the Business Service Center and is typically credit in nature or day to day servicing.
• Credit related tasks: (a) contacting clients for financial reporting and spread Financial Statements, Projections and Borrowing bases, reviewing results, escalating any signs of deterioration and updating appropriate systems; (b) commencing preparation of Credit Presentations; (c) assisting with completion of conditions precedent, diligence and any other requirements necessary to obtain approvals; (d) ensuring client files are complete and appropriately documented in various systems (e.g., SDR, e-tracker etc.)
  
  and (e) general support as necessary in the annual review process and other credit related situations needed to maintain portfolio quality.
• Fulfilment:
  Coordinating efforts with the client and various internal partners (e.g., BSC, EDDU, CRA, GBM) to ensure loan funding and business account openings are fulfilled as per customer expectations.
• Providing status information on the progress of various fulfilment, KYC, AML onboarding and service requests and ensuring bottlenecks or delays are promptly escalated with a plan to resolve.
• Looking for opportunities to enhance client needs by providing Sr. Client Relationship Managers with referrals for ancillary products and other partner opportunities. In addition, providing suggestions to continually improve processes which may include actioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse.
• Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursuing effective and efficient operations of the respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment; communicating vision, values, business strategy and managing succession and development planning for the team.

The Sr. CSA will be responsible for supporting approximately 2-4 Sr. Client Relationship Managers in Commercial Banking Distribution.

The clients being serviced are in Canada and generally within the same region although they could have operations across the country as well as in international locations. These clients will be both borrowing (between $5MM to $25MM) and non-borrowing. Borrowing clients typically have moderately complex to sophisticated financial solutions.

Strong organizational skills are necessary to manage significant data from multiple sources and balance various tasks from client service administration to…