Broker Relationship Manager

Broker Relationship Manager

MCAP at a Glance

JoiningMCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering,a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

This position is responsible for acting as the primary relationship contact for MCAP’s strategic Broker partners. The Broker Relationship Manager will focus their attention on assembling and growing a portfolio of brokers, developing relationships with and providing them with high levels of service including underwriting activities.

The Broker Relationship Manager will be accountable for the annual achievement of specific targets set at the beginning of each fiscal year.

• Within a defined geographic territory, promote the growth of profitable residential mortgages through effective business development by:
• Creating awareness through :
• Increase results with existing MCAP Strategic Brokers by:
• Identify new/potential Brokers/Brokerages by:
• Perform relationship building activities in a professional manner and encouraging an open communication with respect to market trends and competitive intelligence.
• Hold brokers accountable to committed volumes, funding ratios, and any other metrics as determined by MCAP.
• Respond to questions or concerns from all clients with the intent to build/maintain relationships.
• Provide all clients with mortgage options to assist in making an informed decision.
• Maintain agreed upon turnaround time on applications and respond to questions and concerns received from clients via email, fax, phone calls or portal discussion within agreed upon time of receipt to ensure timely and accurate completion of each mortgage transaction.
• Track and monitor broker performance for improvement of efficiency or managing appropriate action in the event that all efforts to improve fail.

• Plan, schedule and conduct sales presentations and regular follow-up meetings with key brokers to establish relationships and further our success in meeting the company’s goals for growth of the mortgage portfolio.
• Develop a thorough knowledge of mortgage products, policies and procedures, to facilitate promotion of our offerings with mortgage brokers and their customers.
• Represent MCAP at industry related meetings and events.
• Develop and tailor sales / campaign promotional materials, to be specific to meeting the needs of the targeted market.
• Provide support tools to assist brokers with their client interactions (product information, pricing and ways to counter objections and solidify deal).
• Communicate on a timely and regular basis the following:

• Develop an annual strategic and account plan for each broker.
• Create a touch-point strategy to organize work week with calls and underwriting files.
• Update and maintain all broker information for strategic partners.

• Create and assemble weekly/monthly reporting to management team regarding funded and commitment volumes and closing ratios.
• Create and distribute monthly reporting to brokers on funded volumes

• Contribute to the effective processing and approval of mortgage applications by:
• Monitor mortgage broker activities and bring any activities which appear worthy of further investigation to the attention of appropriate officers.
• Adjudicate information presented and address any discrepancies or inconsistencies.
• Document the deal and write up rationale to support recommendation for approval.
• Condition the deal in accordance with the recommendation for approval.
• Delivers quick and creative mortgage solutions in order to structure files in order to meet company guidelines.

• Minimum 3-5 years sales experience – Financial Services preferred but not mandatory and Minimum 3-5 years underwriting experience
• Thorough knowledge of the pertinent Real Estate market, competitor innovations, trends and…