Manager, LMTs & Back End

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Title:

Manager, LMTs & Back End

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Loss Mitigation Strategies, Reporting & Analytics supports Retail Risk Collections Strategy within Global Risk Management in Canada. The role develops and implements data-driven loss mitigation strategies, reporting, and portfolio analytics to strengthen risk oversight, improve collections performance, and support appropriate customer outcomes. Working with cross-functional partners, the Manager delivers assigned initiatives in alignment with business priorities, regulatory requirements, internal policies, and established risk appetite.

• Drive LMT strategy and portfolio performance
• Develop and refine LMT strategies across Retail and Small Business portfolios to improve customer outcomes, reduce losses, and support sustainable collections performance.
• Design, monitor, and optimize treatment logic using predictive insights, segmentation, portfolio trends, and approved governance thresholds, including Risk Appetite limits, Early Warning Thresholds, policy exceptions, and disaster relief programs.
• Evaluate LMT effectiveness, customer treatment outcomes, roll-rate performance, delinquency migration, loss mitigation benefits, and post-treatment results using historical cohorts and forward-looking indicators.
• Identify emerging risks, portfolio trends, and threshold breaches, and prepare clear root-cause assessments and recommendations for management and governance forums.
• Modernize analytics, reporting and decision support
• Develop automated, self-service Power BI reporting solutions that improve transparency, enable drill-down analysis, reduce manual effort, and support timely decision-making across Collections Strategy, Operations, Risk, and senior leadership.
• Leverage SAS, SQL, Python, Power BI, and related analytical tools to automate recurring processes, strengthen data controls, enhance segmentation, and translate complex data into actionable recommendations.
• Conduct targeted analyses to explain performance drivers, identify improvement opportunities, and support management decisions.
• Strengthen governance, controls and delivery
• Partner with Collections Operations, Risk, Product, Technology, Fraud, and Governance teams to implement LMT strategies, assess credit risk implications, and align delivery with business and control requirements.
• Support platform, data, and process changes, including TSYS migration, Project ALMA, CAMS, and post-migration reporting enhancements, through validation, testing, documentation, and issue resolution.
• Apply the Bank’s risk appetite and risk culture in day-to-day activities, decisions, and recommendations.
• Promote effective and efficient operations in line with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while maintaining strong operational, compliance, AML/ATF/sanctions, and conduct risk controls.
• Contribute to a high-performance and inclusive work environment.
• Identify opportunities to improve analytical rigor, productivity, and scalability.

• University degree in Economics, Finance, Business, Mathematics, Advance Analytics, Computer Science, or a related field.
• Minimum of three years of experience in credit risk and/or retail banking.
• Proficiency in programming, database, and analytical tools such as SAS, SQL, Python, and Power BI.
• Experience with Angoss Knowledge Seeker and/or SAS Viya is preferred.
• Strong analytical, problem-solving, written, and verbal communication skills, with the ability to identify key issues and recommend practical solutions.
• Project management, leadership, and organizational skills, with the ability to manage priorities, deadlines, stakeholder expectations, and multiple initiatives effectively.
• Experience using credit risk scores and applying them to strategy design and…