Senior Fraud Analyst in Ontario

Drive success as a Senior Fraud Deterrence Analyst based in Scarborough, Ontario, specializing in customer service and fraud investigation within a hybrid work environment.

This senior role involves thorough case analysis and proactive communication with customers and stakeholders to minimize fraud risks. You will identify trends, recommend process improvements, and ensure all activities comply with regulations. Your commitment to customer relationships will be key to achieving department goals.

Key Responsibilities:

• Analyze and investigate customer account alerts and fraud cases

• Communicate effectively with customers regarding findings

• Monitor for emerging fraud patterns and recommend changes

• Document all actions in compliance with regulations

• Assist in terminating risky customer relationships when needed

Requirements:

• Minimum of 2 years banking experience required

• Experience in fraud prevention is a plus

• Bilingual in English and French is beneficial

• Excellent communication skills, both verbal and written

• Proficiency in Microsoft Office Suite required

Leverage your fraud analysis expertise to enhance the security and effectiveness of the bank's fraud deterrence efforts in Scarborough.
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