Collections Specialist III

Nomad Fuel is a technology-driven fuel management platform helping trucking companies optimize their fuel spend, simplify payments, and access the most competitive pricing across North America. Our mission is to modernize the way fleets fuel and pay, empowering our partners to move further, faster, and more efficiently.

As our Collections Specialist III, you will be responsible for managing overdue accounts, recovering outstanding balances, and supporting the financial health of Nomad's customer portfolio. You will focus on accounts where payments have failed, balances remain unresolved, or additional recovery efforts are required beyond normal AR processes.

You will work closely with Finance, Credit, Operations, Sales, and Legal teams to develop recovery strategies, manage customer communications, draft collection notices, and reduce aged receivables.

• Monitor AR aging reports and proactively manage overdue customer accounts.
• Contact customers regarding outstanding balances through phone, email, and written communication.
• Recover funds from customers whose cards are declined or whose balances cannot be resolved through normal AR processes.
• Manage collection efforts for delinquent, high-risk, and defaulting accounts.
• Negotiate payment arrangements and repayment plans where appropriate.
• Maintain detailed collection notes, account history, and recovery status updates.
• Escalate accounts based on risk, aging, and recovery potential.

• Partner with Legal teams on escalated collection matters.
• Prepare documentation and account history required for legal review.
• Draft collection letters, payment demand notices, and formal account communications.
• Support recovery actions for accounts requiring additional escalation.
• Investigate reasons behind overdue balances and unresolved payments.
• Partner with Finance, AR, Sales, and Operations teams to resolve disputes.
• Review customer account activity and payment history to identify issues impacting collections.
• Provide recommendations to prevent recurring payment challenges.

• Track collection performance, recovery rates, and aging trends.
• Provide updates on high-risk accounts and collection progress.
• Identify opportunities to improve collection processes and recovery strategies.
• Maintain confidentiality and accuracy when handling customer and financial information.

• 3-5+ years of collections, commercial collections, accounts receivable, or financial recovery experience.
• Proven experience managing overdue accounts and recovering outstanding balances.
• Strong understanding of AR aging, collections processes, and payment recovery strategies.
• Experience conducting collection calls and drafting professional collection correspondence.
• Strong negotiation and communication skills with the ability to manage difficult conversations professionally.
• Experience working with Legal teams or escalation processes is an asset.
• Strong attention to detail, organization, and ability to manage multiple priorities.
• Intermediate Excel skills and comfort learning new financial systems.
• Experience with Factor Soft, WEX, Comdata, or ERP/accounting software is considered an asset.
• Ability to work on-site in our Toronto office as part of a hybrid schedule