Collections Analyst

Collections Analyst (Portuguese Speaking)

Location: Toronto, ON (Hybrid – 2 days/week onsite in Toronto)

Duration: Contract

Interview Process: One interview | No assessment | Hiring ASAP

• Manage an assigned portfolio of customer accounts across the LATAM region.
• Monitor accounts receivable aging and proactively follow up on outstanding invoices.
• Investigate and resolve billing discrepancies and payment disputes.
• Negotiate payment arrangements for customers experiencing financial challenges.
• Evaluate customer payment risk and determine the appropriate collection strategy.
• Partner with Sales, Operations, Finance, and other internal teams to resolve account issues efficiently.
• Ensure collections activities comply with company policies and invoice lifecycle guidelines.
• Contribute to process improvements that enhance operational efficiency and customer experience.

• Professional-level fluency in Portuguese (spoken and written).
• 3+ years of collections, accounts receivable, or credit & collections experience.
• Strong communication and relationship-building skills.
• Experience resolving payment disputes and negotiating payment plans.
• Ability to prioritize multiple accounts while meeting deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Bachelor's degree or equivalent professional experience.

• Experience using Salesforce or other CRM/collections platforms.
• Experience working with enterprise or global customer portfolios.
• Knowledge of accounts receivable processes and invoice lifecycle management.
• Must be able to support the Brazil (BRT) time zone when required.
• Collaborative global team of 11 Collections professionals supporting LATAM.

• Opportunity to work with one of the world's leading cloud technology companies.
• Join a collaborative global team with exposure to enterprise-level customers.
• Fast interview process with only one interview
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