Operational Risk Manager

We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position:

Line of Business: Operational Non-Financial Risk (ONFR)

Contract: 12 months

Location: Toronto, ON | Hybrid – 3 days in office

Potential: Extension and possible FTE conversion

We are seeking an Operational Risk Programs Manager to support the Operational Non-Financial Risk (ONFR) function in managing and overseeing enterprise-wide operational risk programs.

This role is responsible for program governance, risk monitoring, reporting, stakeholder engagement, and ensuring alignment with established operational risk frameworks, policies, standards, and regulatory requirements. The successful candidate will work closely with business stakeholders and Corporate Support Areas while independently managing assigned areas of responsibility.

This is an excellent opportunity for an operational risk professional with strong analytical, governance, regulatory, and stakeholder management experience to contribute to enterprise-wide risk initiatives within a highly collaborative environment.

• 5–7 years of relevant experience in operational risk management, enterprise risk, risk governance, or a related discipline
  .
• Strong knowledge of operational risk management practices
  , risk governance frameworks, policies, standards, and controls.
• Experience developing, implementing, monitoring, and reporting on risk programs and governance frameworks
  .
• Experience with risk policy frameworks and quality control/testing frameworks
  .
• Strong understanding of regulatory requirements
  , legislative directives, and regulatory guidance.
• Experience identifying, assessing, classifying, and monitoring operational risk issues and developing appropriate action plans.
• Experience with Risk Control Self-Assessment (RCSA), SOX, regulatory compliance, attestations, or similar risk programs
  .
• Strong analytical and problem-solving capabilities, including the ability to analyze data and translate findings into actionable recommendations.
• Experience preparing risk reporting, metrics, dashboards, governance materials, and executive-level communications.
• Strong stakeholder management and influencing skills, with the ability to work effectively across business groups and second-line risk functions.
• Ability to work independently, exercise sound judgment, and manage non-routine risk and governance matters.

• Post-secondary degree in Risk Management, Finance, Business, Economics, or a related field.
• Experience with in the financial services or banking industry
  .
• Experience supporting internal/external regulatory audits or examinations.
• Knowledge of quantitative risk techniques and economic capital methodologies
  .
• Experience with enterprise-wide governance programs and regulatory change initiatives.
• Experience managing risk databases, data governance, and risk reporting processes.

• Experience with model validation programs or model risk management
  .
• Change management and organizational readiness experience.
• Experience developing communication strategies and tailored stakeholder messaging.
• Experience supporting enterprise-wide strategic initiatives.
• Familiarity with data-driven risk monitoring and reporting tools.

• Act as a trusted advisor to assigned business groups on operational risk matters.
• Lead and support the governance, monitoring, measurement, and reporting of operational risk programs.
• Develop and maintain governance frameworks, methodologies, policies, standards, tools, and templates.
• Identify and assess operational risk issues, emerging trends, and potential impacts; recommend mitigation actions or elevate where appropriate.
• Support interpretation of new and changing regulatory requirements and assess their impact on existing governance frameworks.
• Partner with stakeholders to implement risk methodologies, metrics, controls, and program standards.
• Lead governance meetings and maintain governing body mandates, oversight requirements, and approval guidelines.
• Coordinate attestations, reporting, reviews, and sign-offs across relevant stakeholders.
• Represent assigned risk programs during internal and external regulatory audits or examinations.
• Analyze risk data and information to identify trends, provide insights, and support informed decision-making.
• Coordinate risk databases and ensure data quality and alignment with established data governance standards.
• Develop and execute change management plans, including stakeholder engagement, readiness assessments, implementation, and sustainment.
• Develop communication plans and tailored messaging to support program adoption and behavioral change.
• Build strong relationships with business stakeholders and Corporate Support Areas to provide effective second-line operational risk support.
• Monitor program performance, identify issues, and drive timely resolution.
• Maintain in-depth knowledge of business-specific risk requirements, regulatory expectations, and applicable…