Manager, Residential Lending

5700 Yonge St, North York, ON M2M 4K2, Canada

Posted Wednesday, August 19, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

The Manager, Residential Lending plays a key leadership role within the Questbank Residential Lending unit, reporting directly to the Senior Manager, Residential Lending. This role is primarily accountable for leading the daily operations of the underwriting team, ensuring prudent credit decisioning, and maintaining high service standard turnarounds across residential mortgage origination channels. Key deliverables include driving underwriting quality, managing team performance, maintaining strict alignment with regulatory guidelines (OSFI B-20, AML/ATF), and optimizing credit workflows.

Through effective risk assessment, stakeholder management, and team leadership, this role significantly impacts operational efficiency, risk mitigation, and overall credit portfolio health across Questbank.

In this role, responsibilities include but are not limited to:

• Lead and optimize daily residential mortgage underwriting operations, managing workflow allocation and queue distribution to consistently achieve targeted service level agreements (SLAs) and turnaround times.
• Evaluate and render credit decisions on complex or high-value residential mortgage applications exceeding direct reports' authority levels, ensuring alignment with Questbank credit policies and risk tolerance guidelines.
• Manage, coach, and mentor a team of Mortgage Underwriters, fostering continuous professional development, high engagement, and operational excellence through regular performance monitoring and constructive feedback.
• Oversee strict adherence to regulatory standards and credit risk policies, including OSFI B-20 guidelines, Anti-Money Laundering (AML), and Anti-Terrorist Financing (ATF) requirements across all underwriting activities.
• Conduct ongoing quality assurance audits and peer reviews on underwritten mortgage files to maintain high data accuracy, identify training gaps, and uphold underwriting standard controls.
• Serve as the primary operational point of contact and escalation key for sales, broker distribution channels, fulfillment teams, and credit risk partners to resolve escalated deal structures or process bottlenecks.
• Identify opportunities for operational process improvement and workflow automation within the mortgage origination system (MOS) to enhance underwriting efficiency and risk assessment capability.
• Partner with Senior Management and Credit Risk leadership to recommend credit policy adjustments, review portfolio performance trends, and support audit readiness for regulatory reviews.

• Bachelor’s degree in Business, Finance, or related discipline (or equivalent practical experience).
• 5+ years of progressive experience in residential mortgage underwriting with demonstrated supervisory or team leadership experience.
• In-depth knowledge of Canadian residential mortgage underwriting principles, OSFI B-20 regulatory frameworks, and credit risk management.
• Proficiency with Mortgage Origination Systems (MOS), Filogix/Expert, and MS Office Suite.
• Strong analytical, decision-making, communication, and team management skills.
• Accredited Mortgage Professional (AMP) designation or related industry certifications.
• Experience in alternative or non-prime residential mortgage lending.

Base salary range: $105,000 - $130,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and…