Director, Strategy, Risk and Business Operations

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At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

Reporting to the VP, Decumulation, the Director, Strategy, Risk & Business Operations is responsible for leading the strategic planning, business performance and enablement, governance, and risk management functions for the Reverse Mortgage and Insurance Lending business. Acting as the operational and strategic leader to the VP, Decumulation, this role ensures the business maintains a robust risk and control environment while delivering on growth, profitability, and customer objectives.

The Director will oversee enterprise and business-specific risk activities including risk appetite monitoring, credit, operational, compliance, legal, conduct, model, and reputational risks. This leader will act as the primary liaison between the business and corporate Risk, Legal, Compliance, Finance, Audit, Governance and other business related risk functions such as Fraud Management while ensuring the business meets all regulatory, governance, and board reporting obligations.

In addition, the Director will lead annual strategic planning, financial forecasting, business performance management, executive and Board reporting, KPI development, , enterprise initiatives, business enablement programs, and the development of new products and growth opportunities. The role requires a unique combination of strategic leadership, analytical rigor, operational execution, governance expertise, and cross-functional influence.

• Support the development and execution of the annual business strategy, operating plan, and growth priorities for the Reverse Mortgage business.
• Own business performance management, including KPI development, executive dashboards, forecasting, and financial modeling.
• Drive strategic business initiatives and investment decisions through business cases, market analysis, profitability assessments and ongoing performance reporting. Lead the execution of initiatives as needed.
• Key Metrics: Achievement of annual volume, revenue, and profitability targets, Strategic initiative delivery (% completed on time and on budget), KPI and reporting accuracy/timeliness

• Own first-line risk management activities across credit, operational, compliance, legal, conduct, and reputational risk.
• Act as the primary liaison between the business and Risk, Compliance, Legal, Audit, and other partners.
• Lead program development activities such as a the corporate RCM program, risk assessments, issue remediation, governance activities, and committee submissions while ensuring compliance with risk appetite and regulatory requirements. Perform testing of business controls as needed.
• Key Metrics: Number and severity of audit, compliance, or regulatory findings, completion of remediation actions within agreed timelines, business performance against approved risk appetite metrics.

• Oversee LTV model governance, portfolio monitoring, stress testing, and scenario analysis to support risk management and strategic decision-making.
• Partner with Credit Risk and Finance teams to monitor portfolio performance, concentration risks, and emerging trends.
• Lead development and reporting of portfolio, risk, and capital metrics for executive and Board audiences.
• Key Metrics: Portfolio delinquency and loss performance versus plan, timeliness and accuracy of stress testing and scenario analysis, LTV…