Payments Administrator

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!

The incumbent is responsible to accurately process financial transactions, including incoming and outgoing payments, which affect the repayment schedule of the mortgage and loan portfolio.

• Process incoming payments received via multiple methods.
• Run and reconcile transaction verification reports.
• Ensure daily incoming payment and returned payment files are processed on time and accurately.
• Process line of credit (LOC) cheques by completing review (body of the cheque, limit, signature) according to company guidelines and banking regulations.
• Decision to honour/dishonour LOC cheques.
• Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems.
• Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques.
• Investigate and communicate with FI (TD), IT, and other parties if issues arise and follow up for timely resolution.
• Accurately prepare reconciliation sheet for daily deposit and accounting.
• Post full payouts and principal paydowns accurately on the system of record.
• Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and over payments requiring action.
• Liaise with a variety of internal departments to address any unique ad hoc issues that may arise.
• Escalate system issues appropriately to management and business analyst partners.
• Gather data and accurately prepare assigned departmental reports as required.

• Complete a degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry.
• In depth knowledge of cheque clearing and collection process.
• Ability to confidently make decisions regarding cheque clearing items.
• In depth knowledge and understanding of company’s payment hierarchy rules and application.
• Strong math and analytical skills.
• Strong attention to detail.
• Ability to meet tight deadlines.
• Ability to balance multiple priorities simultaneously.
• Strong organization skills.
• Provides superior customer service to its internal and external customers.
• Team oriented.
• Ability to solve problems and propose solutions
• Knowledge of various software including Word, with intermediate excel skills being a must
• Self-motivated with the ability to work with very little or no supervision

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top Fin Techs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON
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EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We…