Collections Representative at Fairstone Bank

Become a Collections Representative at Fairstone Bank, contributing to our mission of financial accessibility. Your negotiation and communication skills will be essential in resolving past due payments.

As part of our dedicated team, you will engage with customers who have overdue loans and implement recovery protocols to achieve departmental goals. This role is ideal for those experienced in the auto financing industry, with a focus on managing high-risk accounts while providing excellent service. Your efforts will directly support Fairstone Bank's reputation as a leader in alternative lending.

Key Responsibilities:

• Contact customers and negotiate repayment arrangements

• Document call details accurately in the Collections system

• Assess risks and refer complicated cases for action

• Maintain compliance with company policies

• Meet individual collection targets as set by management

Requirements:

• Minimum 1 year experience in collections or finance

• Strong written and verbal communication skills

• Proficient in Microsoft Office tools

• Knowledge of skip tracing techniques

• French language skills are a significant asset

Contribute to Fairstone Bank's mission with your collection expertise and customer service skills.
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