Bilingual Manager, Commercial Servicing and Administration

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Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us.

You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.

Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work
The Manager, Commercial Servicing and Administration is responsible for managing and supervising the Commercial Servicing and Administration department to ensure that the team provides optimum service, works efficiently and effectively by adhering to established policies and procedures, meeting compliance and control requirements and achieving service goals.

The core parts of your role would be to:

• Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, and Undertaking/Holdback releases, and PPSA renewals,
• Support the Senior Manager commercial Servicing with the Investor Specialized Financing servicing transactions including monthly remittances
• Support the syndication team with partner remittances, partner inquiries and day to day loan servicing
• Ensure monthly follow-up by team members are being completed for Undertaking/Holdbacks (new and old)
• Prioritize and assign tasks to team members appropriately to ensure quality and timely completion of duties
• Maintain excellent customer service levels
• Prepare specific reports which will be relied upon by Senior Management
• Motivate and support the professional growth of the team, including training, creation of development plans, target setting, performance reviews, regular staff one-on-one meetings and team meetings
• Promote team engagement and the Bank’s Core Values
• Participate in management meetings, one-on-one meetings with Senior Management, department meetings, department events and special projects as assigned
• Assist with special projects and department initiatives, including but not limited to support senior management with implementing servicing builds and or new platforms
• Creating complicated excel based spreadsheets
• Reconciliation of accounts
• Communicate and co-operate with external parties (Clients, Lending Partners, Solicitors, Brokers etc.) and internal staff members across all departments to provide optimum service, maintain business relationships and ensure policies, processes and procedures are adhered to;
• Assist the Associate Director, Commercial Servicing from time to time with reporting and implementing procedures within the Credit & Risk Department, to comply with the Company’s lending and regulatory requirements (i.e. Basel II, ICOFR, OSFI, CCPM, User Guides etc.)

Disbursement of Funds
The incumbent shall ensure that files are compliant prior to the signing of cheques and shall ensure that funds are disbursed accurately.

Projects
The incumbent will support the Associate Director, Commercial Servicing and the Senior Manager Commercial Servicing with projects and department initiatives, which includes but not limited to Implementation of servicing builds and or platforms while working with internal stakeholders.

Let's Talk About You!

• Minimum of 5 years’ mortgage experience (preferably with management experience)
• Ex…