Associate Manager, Risk and Operations

Main Responsibilities:

Team and Operational Support:

• Support day-to-day team operations, including daily tasks, monthly and quarterly reporting

• Support in the development of risk strategy for the reverse mortgage business, including
forecasting, key insights, recommendations and planning

• Drive projects and initiatives with internal stakeholders, often independently, and operate
within our risk appetite, regulatory guardrails and internal policies

• Support all testing, including UAT and BVT support for changes

Risk, Controls and Regulatory support:

• Support the implementation and execution of risk and control frameworks within the business
unit

• Identify operational risks, control gaps or weaknesses and process inefficiencies

• Participate in root cause analysis and support development of mitigation actions

• Maintain documentation of processes, controls, and standard operating procedures.

• Support AML, fraud, privacy and regulatory assessments as required

• Assist in regulatory change management activities, including testing and documentation

Credit and Portfolio Monitoring:

• Assist in monitoring portfolio trends, including exceptions trends, Key Risk Indicators, and
default

• Prepare periodic reports and dashboards to support decision-making

• Escalate emerging risks or unusual trends to management

• Support regulatory activities such as reporting, re-appraisal process, and portfolio monitorin

Knowledge/Skill Requirements:

• A University degree in Business/Finance preferred

• A minimum of five years’ experience in a Canadian financial institution.

• A minimum of three to five years in a related role pertaining to residential mortgage or reverse
mortgage origination (underwriting and operational).

• Sound understanding of banking products in Canada

• Understanding of the related regulatory requirements (OSFII B20, AML/ATF)

• PC skills including Microsoft Outlook, Word, Excel, Power Point, related applications and other
software applications used within the organization.

• Excellent organizational skills and ability to complete responsibilities in a busy and time-sensitive
environment.

• Strong analytical skills.

• Strong verbal and written communication skills.