Service Associate - Host

Service Associate - Host

Join to apply for the Service Associate - Host role at Shangri-La Group
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Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

As a Service Associate – Host, with creativity, personal commitment, and an emotional sense of true hospitality, you will make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La’s core practices; maximizing Colleague, Guest and Owner satisfaction.

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
• As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
• Receive guest reservations, verify in-house guests, maintain seating chart and attend to other service needs, as appropriate.
• Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known.
• Resolve food or beverage quality and service complaints at earliest and first point of customer contact, advising the Manager, as appropriate and ultimately providing outstanding customer service.
• Respond to guest inquiries promptly with a sense of guest satisfaction.
• Update the customer database in a complete and accurate way.
• Provide assistance to other F&B colleagues when needed.
• Undertake other ad hoc related responsibilities, as required.

• Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
• Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Decision making – Able to prioritize, making prompt, fair and reasonable decisions.
• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficiency – Operates and maintains all departmental equipment, fully competent with POS and Reservations systems (Open Table).
• Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
• Previous fine dining or luxury level service knowledge and training an asset.
• Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
• Current Smart Serve certification.
• Must be eligible to work in…