Hospitality Services Assistant

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most‑visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.

We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st‑century museums, we seek passionate and dynamic team members who embody our mission and values.

We’re looking for a Hospitality Services Assistant to join our dynamic Event Services team. In this fast‑paced, hands‑on role, you’ll play a key part in supporting and executing ROM’s internal and external events. From event set‑up and tear‑down to working closely with catering and vendor partners, you’ll ensure each event runs smoothly and meets ROM’s high standards. If you’ve worked as a porter, event operations assistant, venue crew member, or in similar high‑volume event environments, this is a great opportunity to bring your expertise to one of Canada’s premier cultural institutions.

• Set up, move, and tear down furniture, staging, and event equipment efficiently and safely.
• Support load‑in/load‑out for rentals, vendors, and catering partners.
• Maintain and restock beverage and event inventory with accuracy and attention to detail.
• Inspect equipment and report any damages or maintenance needs promptly.
• Collaborate with multiple internal teams (Housekeeping, Audio Visual, Visitor Experience, Security, Catering, and others) to ensure flawless execution of events.
• Assist clients, guests, vendors, and agency staff on event days with a professional, service‑first approach.
• Maintain storage areas and event spaces in clean, organized condition.
• Use basic software tools (e.g., Word, Excel, and inventory systems) to manage records and reports.
• Follow all ROM standards and operational procedures to ensure quality, safety, and exceptional service.

• Minimum 3 years of hands‑on experience in event operations, hospitality, catering, or as a porter/venue crew member.
• Experience in event set‑up/tear‑down, working with event rental equipment, and supporting large‑scale functions (e.g., corporate events, galas, conventions, festivals).
• Physical ability to lift, carry, and move furniture and heavy event equipment safely.
• Excellent teamwork skills and a can‑do attitude.
• Strong communication and interpersonal skills.
• Knowledge of Ontario liquor and health regulations is an asset.
• Familiarity with event floor plans, load‑in logistics, and inventory systems (e.g., Freepour, Shopify) is preferred.
• Calm and professional under pressure, with the ability to adapt to real‑time changes.
• French language skills are an asset.

• START DATE:
  
  November 2025
• OPEN DATE:
  October 24, 2025
• CLOSE DATE:
  Open Until filled
• STATUS:
  Part‑time, Permanent
• EMPLOYEE GROUP: OPSEU
• HOURLY RATE: $28.09 - $32.09
• SCHEDULE:
  
  Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (on‑site):
  Toronto, ON
• POSTING TYPE:
  This posting is for an existing vacancy.