Front Office Manager

Join to apply for the Front Office Manager role at Rooms Relay

CA $70,000.00/yr - CA $80,000.00/yr

We are supporting a confidential search for an experienced Front Office Manager to join a large, full-service hotel located in the Toronto airport market. This is an active vacancy within a professionally managed operation that serves a high-volume mix of business, airline, group, and transient guests.

The Front Office Manager oversees daily front office operations and delivers a consistent, high-quality guest experience in a fast-paced environment.

Why This Role Will Appeal to You

This position offers the opportunity to lead a sizeable front office team within a complex, high-traffic hotel environment where operational excellence and guest satisfaction matter every day.

The organization values strong leadership, clear processes, and internal development. This is an excellent role for a front office professional looking to take on broader responsibilities, strengthen their leadership experience, and grow within a structured hotel environment.

Role Overview

The Front Office Manager is responsible for the overall performance of the front desk, guest services, and related front office functions. You will lead a diverse team, manage daily operations, and ensure service standards are consistently met while balancing operational efficiency and guest needs.

Key Responsibilities

• Oversee day-to-day front office operations, including front desk, guest services, and related functions.
• Lead, schedule, and support a team of front office supervisors and associates to ensure consistent service delivery.
• Ensure a positive guest experience by proactively addressing guest feedback, concerns, and service recovery situations.
• Monitor room inventory, arrivals, departures, and VIP handling in coordination with housekeeping and revenue teams.
• Maintain compliance with brand standards, service procedures, and operational policies.
• Support staffing, training, onboarding, and performance management of front office team members.
• Coach and mentor supervisors and team members through ongoing feedback and development.
• Manage front office budgets, labour controls, and productivity metrics.
• Ensure accuracy in billing, cash handling, and front office reporting.
• Collaborate closely with housekeeping, maintenance, sales, and security to support overall hotel operations.
• Participate in departmental meetings and contribute to broader operational planning.
• Support emergency procedures and ensure team readiness for high-volume or irregular operations.

What We’re Looking For

• Previous experience in a Front Office Manager or Assistant Front Office Manager role within a full-service hotel.
• Experience managing teams in a high-volume or complex operating environment.
• Strong leadership and communication skills with a calm, professional presence.
• Solid understanding of front office systems, procedures, and guest service standards.
• Ability to manage multiple priorities while maintaining attention to detail.
• A guest-focused mindset balanced with operational discipline.

What the Role Offers

• Competitive salary and benefits package.
• Opportunities for development and career progression within a larger hotel organization.
• Supportive leadership and clear operational expectations.

Director

Full-time

Management

Hotels and Motels and Accommodation and Food Services

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