Spa Supervisor

Spa Supervisor page is loaded## Spa Supervisor locations:
Toronto time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 22, 2026 (9 days left to apply) job requisition :
REQ
** About Four Seasons:
** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
** About the location:
** A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.
** Join our team!
** Are you ready to take the next big step in your hospitality career

Four Seasons Hotel Toronto is currently looking for a talented and dynamic Spa Supervisor who shares our passion for excellence and who infuses enthusiasm into everything they do!
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* About the role:

** The Spa Supervisor plays a vital role in overseeing the day-to-day operations of the spa, ensuring an exceptional guest experience while upholding Four Seasons’ high standards of service and professionalism. This role includes supervising spa team members, managing bookings, coordinating staff training, and maintaining the cleanliness and functionality of all spa areas. The Spa Supervisor is a leader who inspires the team through example, fosters morale, and ensures seamless operations that enhance guest satisfaction.
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* What you will do:

*** Guest Experience
** Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities.
* Set and coordinate guest appointments while adhering to Four Seasons’ service standards.
* Promote and sell retail products, tailoring recommendations to guest needs.
* Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction.
* Team Leadership & Development
** Supervise daily operations of the spa team, including therapists, attendants, and receptionists, ensuring adherence to standards.
* Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly.
* Continuously retrain team members to improve service delivery and operational efficiency.
* Monitor and document staff performance, assisting with evaluations and corrective actions as needed.
* Develop and implement up-selling incentives to drive revenue growth.
* Operational Excellence
** Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours.
* Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning.
* Manage inventories and reorder supplies to meet operational demands.
* Collaborate with spa management on new procedures to improve service and productivity.
* Retail Management
** Maintain retail displays, ensuring neatness and proper stock levels.
* Conduct monthly inventory and introduce new, unique products to enhance retail offerings.
* Implement and monitor retail incentive plans for staff to boost sales.
* Administrative Responsibilities
** Ensure…