General Manager

Company Description

Located on the 38th floor of The Well, Aera is an upscale flagship restaurant featuring a cocktail bar, sushi counter, and luxuriously appointed dining room and rooftop terrace overlooking the city. Paying homage to 21st century American cooking, the menu highlights a seasonal raw bar, a handsome selection of steaks and chops, and inventive twists on classic comfort food. With the goal of giving each and every guest a truly memorable dining experience, our team is passionate about providing polished, attentive, and intuitive hospitality at every turn.

• Shared gratuities
• Paid vacation, sick, and personal day
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Dining allowance & clothing allowance
• Discounted gym membership
• Access to our Employee Assistance Program for confidential support
• Group life and disability insurance
• 50% dining discount at all O&B restaurants for you and up to three guests
• RRSP matching
• Employee Referral Program
• Professional Development Fund
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

As the General Manager at Aera, you'll lead a high-performing team to deliver exceptional guest experiences all year round. You’ll oversee all aspects of daily operations, from elevated service and beverage programs to high-energy nightlife, entertainment programming, and late-night service, while driving operational performance, revenue growth, and brand presence. This is an exciting opportunity to shape memorable experiences, inspire your team, and contribute to the success of a vibrant, industry-leading hospitality destination.

• Manage and oversee the daily operations, including daytime, evening, and late-night, service execution, staffing, guest flow, and overall restaurant performance, in accordance with O&B standards and brand expectations.
• Maintain comprehensive knowledge of all food and beverage menus across the operation, with particular emphasis on delivering and continuously enhancing a premium, industry-leading beverage program, aligned with O&B quality and service standards.
• Partner with the management team to plan, curate, and execute a dynamic calendar of live entertainment and special events that drive guest engagement and brand presence.
• Collaborate with marketing and leadership teams to contribute creative ideas and initiatives that support brand awareness, guest acquisition, and ongoing promotion of the concept.
• Build and maintain strong relationships with guests, team members and senior leadership, fostering a culture of excellence, accountability, and exceptional service, consistent with O&B values and service philosophy.
• Lead, inspire, and develop the management and front-line teams to consistently exceed service expectations and performance standards, while upholding O&B operational and leadership standards.
• Oversee financial and operational reporting, including sales performance, invoicing, payroll, scheduling, inventory control, and labour management, ensuring accurate reporting to the Director of Operations.
• Ensure compliance with all health, safety, security, and licensing requirements, maintaining a safe, professional, and high-performing environment for guests and staff.
• Identify opportunities for operational improvement, revenue growth, and cost efficiencies while maintaining premium guest experience standards.

• Progressive Sr. Management experience within the hospitality industry, ideally in premium, high-volume service environments.
• In-depth knowledge of hospitality operations, elevated service standards, and guest experience design within refined, social dining and nightlife-driven, late-night entertainment concepts.
• Strong knowledge of food and beverage operations, including wine, spirits, cocktail programs, and beverage cost controls; WSET or equivalent beverage education considered an asset.
• Demonstrated ability to provide strong, visible leadership in a fast-paced, high-performance environment, with experience motivating, coaching, and developing large teams.
• Excellent communication…