Part-Time Reservations Coordinator

Overview

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Part-time Reservations Co-ordinator sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The Reservations Co-ordinator is responsible for soliciting and managing the reservations sales-related opportunities to maximize the hotel's room revenue. The ideal candidate has a passion for hospitality and going beyond for our guests and fellow employees.

Work Environment

• Majority of work takes place indoors in an office environment.
• This position reports to the Reservation Supervisor.

Physical Demands

• Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequently handling objects and equipment.
• Standing/sitting for extended periods of time and moving about the facility.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts during the day.

Education And Experience

• 3+ years Front Office experience or related required.
• Four-year degree in hospitality or related field preferred.
• Prior Reservations Coordinator or Manager experience preferred.

Principle duties and responsibilities (Essential Functions) include:

• Deliver on the promise of Sonesta
  
  A+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone
• Answer telephone calls and answer questions regarding hotel facilities and rates.
• Create, modify and update reservations
• Respond to guests email in a timely manner with accurate information.
• Regulate rate and inventory availability.
• Follow through on all changes submitted by the Sales Department in a timely manner
• Perform simple analyses of room night, rate, and revenue statistics.
• Generate reports on demand.
• Provide proper departments with rate and inventory information.
• Verify all group resume information at time of distribution for accuracy in a timely manner
• Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
• Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
• Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
• Ensure all VIPs are flagged appropriately and communicate any special needs to the Front Desk.
• Assist in building and updating all rate codes in revenue management systems.
• Work with Sales Team as needed to ensure effective and efficient management of group inventory daily - provide direction when needed on cutoff date extensions and additions to inventory.
• Attend department meetings.
• Perform other duties as requested by management.
• Regular monitoring of hotel website to ensure accuracy
• Audit commissions paid out

Qualifications And Skills

• Professional verbal communication skills.
• Demonstrable expertise in analysis and action taking.
• Excellent organizational skills and attention to detail.
• Experience with Microsoft Office.
• Delphi and Opera PMS cloud experience a plus.
• Prioritization and time management skills.
• Working quickly without compromising quality.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.