General Manager, Executive Dining- CIBC

Company Description

CIBC Executive Dining offers a refined, private members–style experience defined by elevated, seasonal cuisine, a thoughtfully curated beverage program, and discreet, personalized service. Designed to support both business and celebratory occasions, the dining experience is seamless, intentional, and reflective of the confidence, ambition, and excellence of CIBC’s leadership.

• Paid vacation, sick, and personal days to support your work-life balance
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Dining Allowance/Clothing Allowance
• Discounted gym membership
• Access to our Employee Assistance Program for confidential support
• Group life and disability insurance for peace of mind
• 50% dining discount at all O&B restaurants for you and up to three guests
• RRSP matching
• Employee Referral Program
• Professional Development Fund
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

We are seeking an accomplished General Manager to provide strategic and operational leadership across all hospitality functions, including executive dining, private dining rooms, and high‑profile events. This role requires a sophisticated hospitality leader who thrives in a fine dining environment and is skilled at balancing precision, discretion, and service excellence.

• Lead and oversee the full hospitality operation, including executive dining, private dining rooms, and special events
• Partner closely with Compass and other strategic stakeholders to ensure alignment with CIBC’s brand values, service expectations, and evolving business needs
• Establish and maintain long‑term goals for service standards, guest experience, and operational excellence

• Ensure seamless day‑to‑day operations across all hospitality touchpoints
• Oversee the planning, coordination, and execution of high‑profile events and private dining experiences
• Monitor operational KPIs, identify opportunities for improvement, and implement refined processes to enhance efficiency and guest satisfaction
• Ensure full compliance with all health, safety, hygiene, and legal standards

• Recruit, mentor, and lead a senior hospitality team, including the Maître d’ and event leadership
• Foster a collaborative, high‑performance culture grounded in professionalism, discretion, and attention to detail
• Lead by example, setting the tone for service excellence and executive‑level hospitality

• Champion a tailored, highly personalized service experience that anticipates and exceeds guest expectations
• Manage and resolve escalated guest matters with discretion, diplomacy, and sound judgment
• Collaborate with Compass and CIBC partners on new initiatives, process enhancements, and service refinements

• Maintain a strong, collaborative partnership with Compass to deliver consistent service excellence
• Manage vendor and supplier relationships to ensure the highest standards of quality and reliability

• Minimum 4–6 years of experience as a General Manager in a fine‑dining restaurant, private members’ club, executive dining, or comparable luxury hospitality environment
• Proven experience leading refined, service‑driven operations with a strong emphasis on discretion, personalization, and elevated guest experience
• Demonstrated success managing senior leadership teams, including Maître d’, event leads, and department heads
• Advanced knowledge of food and beverage operations, including curated wine programs and premium beverage offerings
• Strong understanding of formal dining service standards, protocols, and best practices
• Experience overseeing private dining, high‑profile events, and stakeholder‑focused hospitality programs
• Exceptional communication and relationship‑building skills, with the ability to engage confidently with senior executives, partners, and VIP guests
• Strong financial and business acumen, including experience managing budgets, forecasting, KPIs, and operational reporting
• Collaborative, composed leadership style with a high…