Front Desk Agent; Part-Time

Responsibilities

• To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values.
• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
• Ensure front desk is stocked with essential materials
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

• Fixed Rate of Pay: $26.36 per hour. The rate of pay for this role is reviewed annually on April 1 of each year.
• Free Meals:
  Healthy meals on us every shift.
• Travel Discounts:
  Sweet deals at Accor hotels worldwide.
• Dry Cleaning:
  Free dry-cleaning for your work gear.
• Skill Up:
  Custom learning programs to boost your talents.
• Impact:
  Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up:
  Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:
We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

We welcome applications from all qualified candidates. As an Equal Opportunity Employer, we provide equal access to opportunities.