Guest Experience Leadership

Position: Guest Experience Leadership Role
Take charge of guest satisfaction as the Guest Experience Shift Lead at LEGOLAND Discovery Centre.

Your role will be crucial in providing outstanding service and managing team performance.

In this dynamic position, you'll oversee a dedicated team committed to delivering exceptional guest experiences. Strong leadership and communication skills are essential, along with a background in attractions or hospitality. You will assist with daily operations, train staff to excellence, and ensure all safety and training protocols are followed.

Key Responsibilities:

• Supervise and lead front-line staff throughout the shift

• Inspire a guest-obsessed environment through leadership

• Handle crowd control and enhance guest flow

• Coach team members towards becoming LEGOLAND legends

• Collaborate across departments for smooth operations

Requirements:

• High School diploma or GED is a must

• Strong customer service and communication abilities

• 6+ months experience in attractions or hospitality preferred

• Demonstrated leadership skills and enthusiasm

• Ready to lift, stand, and adapt as needed

Utilize your leadership skills to make every guest's visit memorable at LEGOLAND Discovery Centre.
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