Urban Hotel Front Office Management

Join our urban hotel as a Front Office Manager and enhance guest experiences daily. This in-office leadership role emphasizes operational efficiency and team management.

We seek a candidate with 2-3 years of experience in hospitality management to guide a team of 16-20 staff. You will facilitate recruitment, conduct training sessions, and ensure adherence to operational policies. Your ability to address guest concerns will be key in sustaining high satisfaction levels.

Key Responsibilities:

• Supervise front office operations and staff performance

• Effectively implement and enforce hotel policies

• Conduct training sessions and performance evaluations

• Handle special guest requests and resolve complaints

• Organize logistics for events and front desk tasks

Requirements:

• 2-3 years in hotel management or equivalent

• Strong MS Office and reservation system proficiency

• Must be bondable and capable of passing security checks

• Excellent verbal and written communication skills

• Ability to manage stress and deadlines

Drive memorable guest interactions as you lead the front office team in our urban environment.
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