Reservation Agent at Park Hyatt
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-07-01
Listing for:
Hyatt Hotels Corporation
Full Time
position Listed on 2026-07-01
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep, Seasonal / Summer -
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep, Seasonal / Summer
Job Description & How to Apply Below
As a Reservation Agent at Park Hyatt Toronto, you will handle guest inquiries and bookings while providing exceptional service in a full-time capacity. This role is ideal for detail-oriented professionals.
In this full-time role, you will assist in managing reservations, from gathering guest preferences to modifying bookings. Upholding the standards of a 5-Star establishment, you will ensure that every guest interaction is personalized and memorable. You will work collaboratively with hotel departments to anticipate needs and exceed expectations.
Key Responsibilities:
• Handle reservations via phone and email promptly
• Promote hotel packages and upsell services as needed
• Maintain comprehensive knowledge of hotel policies and local activities
• Document maintenance needs and communicate effectively
• Support group reservation processes and inventory management
Requirements:
• 1-2 years’ experience in hotel or call center settings
• Strong organizational and customer service skills
• Ability to communicate clearly in English
• Familiarity with Opera PMS and reservation software
• Willingness to work flexible hours, including weekends
Leverage your organizational skills and guest service background as a Reservation Agent at Park Hyatt Toronto.
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