Reservation Agent at Park Hyatt

Position: Full-Time Reservation Agent at Park Hyatt
As a Reservation Agent at Park Hyatt Toronto, you will handle guest inquiries and bookings while providing exceptional service in a full-time capacity. This role is ideal for detail-oriented professionals.

In this full-time role, you will assist in managing reservations, from gathering guest preferences to modifying bookings. Upholding the standards of a 5-Star establishment, you will ensure that every guest interaction is personalized and memorable. You will work collaboratively with hotel departments to anticipate needs and exceed expectations.

Key Responsibilities:

• Handle reservations via phone and email promptly

• Promote hotel packages and upsell services as needed

• Maintain comprehensive knowledge of hotel policies and local activities

• Document maintenance needs and communicate effectively

• Support group reservation processes and inventory management

Requirements:

• 1-2 years’ experience in hotel or call center settings

• Strong organizational and customer service skills

• Ability to communicate clearly in English

• Familiarity with Opera PMS and reservation software

• Willingness to work flexible hours, including weekends

Leverage your organizational skills and guest service background as a Reservation Agent at Park Hyatt Toronto.
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