Le Germain Hotel Internship - Guest Services

Join Le Germain Toronto Mercer as an Intern Guest Services Agent for 4-6 months in fall 2026. Engage with guests and enhance their stay through exceptional service and attentiveness.

This internship offers a chance to work in a vibrant hotel, where you will be the welcoming face for every guest. You will handle check-ins and check-outs, creatively respond to requests, and address concerns proactively. Your customer service skills will shine as you collaborate with fellow team members to provide tailored experiences within the hotel.

Key Responsibilities:

• Check-in and check-out guests with attention to detail

• Address guest requests courteously and promptly

• Resolve guest issues proactively and satisfactorily

• Collaborate across departments for seamless service

• Use creativity to enhance the guest experience

Requirements:

• Diploma in Hospitality is a plus

• Strong oral and written communication abilities

• Positive customer service mindset

• Calmness in handling challenging situations

• Computer skills, experience with OPERA PMS preferred

Bring your unique flair for service to Le Germain and help create unforgettable stays.
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