Hands-On Operations Manager at MRG Group

Step into the Operations Manager role at Gibbons Irish Pub, part of MRG Group in Toronto, ON, and enhance every guest's experience. This vibrant hands-on leadership role is crucial for seamless service delivery and team engagement.
As Operations Manager, you will report to the General Manager and focus on Front Of House operations, leading a proactive team to ensure exceptional hospitality.

Your role includes maintaining high standards during service and engaging with guests to foster a lively atmosphere.

Key Responsibilities:

• Direct day-to-day operations with an energetic service focus

• Inspire FOH team members to deliver standout guest experiences

• Create and manage work schedules aligned with peak traffic

• Conduct engaging pre-shifts and service check-ins

• Collaborate seamlessly with Marketing and Culinary teams
Requirements:

• Minimum of 2 years in a hospitality leadership role

• Strong skills in conflict resolution and team development

• Valid Smart Serve certification required

• Availability for weekends and holidays

• Ability to maintain organization in operations
Elevate the guest experience and drive team performance at Gibbons Irish Pub.
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