V!VA Community Concierge Lead

Position: V!VA Community Concierge Lead Role
Become the Concierge Lead at V!

VA Community, delivering outstanding services to residents and managing a dedicated team. Experience in hospitality is essential as you drive member satisfaction.

Reporting to the Assistant Community Director, you will lead the concierge team and oversee daily operations for exceptional community experiences. This position emphasizes your skills in administration, problem-solving, and customer relations, ensuring all services operate seamlessly. Collaborating closely with residents and staff, you will handle inquiries and manage community activities with a focus on quality service delivery.

Key Responsibilities:

• Direct daily concierge operations and support staff

• Maintain fiscal records for accounts handled

• Ensure clear communication across the team and community

• Supervise safe entry and services for guests

• Plan and orchestrate community events and support

Requirements:

• Preferable training or experience in hospitality management

• Familiarity with senior community needs

• Proficiency in MS Office suite

• Strong verbal and written communication skills

• Must pass annual police background check

Drive exceptional service delivery and enhance community well-being as the Concierge Lead at V!

VA.
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