Senior Operations Manager, Housekeeping

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Join us in creating our next chapter with your story.

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero‑carbon century ahead.

We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Senior Operations Manager, Housekeeping must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York. Using a balanced score card approach that considers the needs of all our stakeholders, you will ensure that the daily operation is achieving and exceeding targeted KPI’s.

Active participation in the strategic planning and vision of the department, division and hotel will ensure a seamless experience for our guests and colleagues alike.

• Responsible for the successful performance of all aspects of the Housekeeping & Health Club departments
• Responsible for elevating overall colleague engagement within the department and across the hotel
• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Responsible for strategic decision making for daily housekeeping operations
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Ensuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective colleague planning, selection, training and development strategies are in place and executed
• Key involvement in the Hotel’s preventative maintenance programs.
• Contributor in developing the hotel wide strategic goals and plans
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety.

• Hotel Management/ Hospitality & Tourism degree or equivalent diploma preferred
• A minimum of 2-3 Years of experience as a Housekeeping role in a mid to large scale hotel with proven results – Operational Excellence, Colleague Engagement and Financials.
• Excellent interpersonal skills, with strong written and verbal…