Internship as Guest Services Agent

Embark on an enriching journey as a Guest Services Agent Intern at Hotel Le Germain Toronto Mercer. Your curiosity and attentiveness will shape guests' memorable experiences during their stay.

This internship position spans 4-6 months in the fall of 2026. You'll greet guests, manage check-ins and check-outs, and creatively address their requests. Your proactive problem-solving will be key in ensuring satisfaction and collaborating with various departments for a personalized service.

Key Responsibilities:

• Manage check-in and check-out processes smoothly

• Address guest inquiries and enhance their experiences

• Respond courteously to guest requests in various formats

• Resolve issues and concerns with a service-first mentality

• Collaborate with departments to ensure seamless service

Requirements:

• Diploma in Hospitality preferred

• Strong communication skills, both written and oral

• Positive customer service orientation

• Ability to handle challenging situations calmly

• Proficiency in OPERA PMS is a plus

Leverage your customer service skills to create unforgettable stays at Hotel Le Germain.
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