Job Description & How to Apply Below
Your role focuses on guest satisfaction and effective revenue management practices. As the Front Office Manager, you will lead the front desk team while creating a welcoming atmosphere for guests. This position requires robust problem-solving skills and the ability to independently manage front of house operations while maximizing revenue. You'll directly influence guest experience by addressing concerns and ensuring all requests are accommodated.
Key Responsibilities Supervise Guest Services Supervisors and Agents
Manage daily front desk operations to meet standards
Interview, hire, and train staff for optimum performance
Resolve guest issues efficiently and professionally
Conduct checks on booking platforms for rate parity
Requirements Minimum 4 years in hotel Rooms Management
Robust communication skills in English
Proficiency in Microsoft Word and Excel
Experience with property management systems
Ability to lead a unionized team under a CBA
Elevate guest experiences and streamline hotel operations as a Front Office Manager with Archive Hospitality Group.
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