Intern - Guest Services Agent

"What can I do for you?" is your mantra. We're looking for a Guest Service Agent who uses curiosity and attentiveness to every encounter. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Agent informs, greets, and helps generate personalized attention to ensure guests have a memorable stay.
We have an internship opportunity in the fall of 2026 for 4-6 months at Hotel Le Germain Toronto Mercer.
What You’ll Do   Check‑in and check‑out, verify and detail arrivals and departures, and ensure internal activities run smoothly.
Respond with care and attention to all guest requests, using individuality and creativity to improve their experience.
Respond to guests’ requests courteously and efficiently, whether in person, by telephone, or by email.
Resolve guest issues and concerns proactively in a satisfaction‑oriented manner.
Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to guests.

What You’ll Bring   Diploma in Hospitality, an asset.
Excellent oral and written communication skills.
Natural customer service orientation with a positive attitude.
Ability to handle difficult situations with professionalism and calm.
Strong listening skills to understand guest needs and preferences.
Good computer skills and experience with OPERA PMS, an asset.

What We Offer   Special rates when you stay with Germain Hotels and travel the country.
A work environment that fosters creativity and autonomy – contribute to the growth of a company that recognizes you for who you really are.
Access to a state‑of‑the‑art gym right in your workplace.

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