Centralized Operations Reservations; CORE Agent - Part Time

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Part‑Time Centralized Operations Reservations (CORE) Agent who shares our passion for excellence and who infuses enthusiasm into everything they do!

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system. Our Core Agents are responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service.

As well, the individual is responsible for ensuring our guests are well looked after from the start. They are also responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of Room Service and Housekeeping Team.

We are looking for candidates who have excellent communication and problem solving skills. Attention to detail and the ability to multitask are required. This position requires candidates to possess strong computer literacy, knowledge of phone operations, have a high degree of patience and work with discretion. The ideal candidate will have an outgoing personality and a can‑do approach to any task.

This position requires an applicant with an open availability and the ability to work all shifts including weekends, overnights, and holidays.

Smart Serve Certification is required.

• 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
• Previous experience with OPERA PMS is an asset
• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.
• Additional language a definite asset for career growth
• Completion of or currently studying towards a Post Secondary Education in Hospitality or related field.
• This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone.

• Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Excellent Training and Development opportunities
• Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
• Complimentary Employee Meals
• Starting rate of pay of $24.64
  
  CAD and full rate of pay to $28.75
  
  CAD.
• …and more!

The ideal candidate will have an flexible availability and able to work evenings, weekends, and holidays.

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If contacted for an employment opportunity, please advise Human Resources if you require accommodation.