Guest Services Internship at Le Germain

As a Guest Services Intern at Le Germain Toronto Mercer, you will embody hospitality for 4-6 months starting fall 2026. Use your skills to create memorable guest experiences.

This internship provides a hands-on opportunity to engage with guests, handling check-ins, check-outs, and requests with a personalized touch. You will work in a supportive environment, addressing guest needs creatively and efficiently while ensuring smooth hotel operations. Collaboration with other departments is key to enhancing guest experiences.

Key Responsibilities:

• Conduct check-in and check-out with precision

• Respond to guest inquiries in person, by phone, or email

• Resolve any guest concerns proactively

• Collaborate with departments to personalize service

• Continually seek ways to improve the guest experience

Requirements:

• Hospitality diploma is advantageous

• Excellent communication and writing skills

• Customer-oriented with a positive attitude

• Professional handling of challenging situations

• Good computer skills; familiar with OPERA PMS helpful

Leverage your passion for service at Le Germain and make each guest feel valued.
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