Front Office Manager

Position: Front Office Manager at Fairmont
Lead the Front Office team at Fairmont Royal York, ensuring exceptional guest experiences and operational excellence. This managerial role combines leadership, guest service, and team collaboration daily.

We are looking for a dynamic and motivated individual to oversee the front desk operations at our prestigious hotel. As a Front Office Manager, you will support your team, direct guest services, and ensure smooth collaboration with other hotel departments. Your leadership will be key in achieving service standards and managing a large team effectively.

Key Responsibilities:

• Oversee front desk operations and guest services

• Coach and support Front Desk and Royal Services teams

• Handle guest issues with prompt action and follow-up

• Collaborate with Housekeeping and Reservations for guest arrivals

• Conduct interviews and recruit new team members

Requirements:

• Minimum two years Front Office supervisory experience

• Proficient in Micros Fidelio Opera and Microsoft Office

• Strong leadership skills and guest service talent

• Diploma in Hotel Management preferred

• Availability for evenings, weekends, and holidays

Utilize your exceptional leadership and service skills to drive guest satisfaction at Fairmont Royal York.
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