General Manager

Position Overview

The General Manager will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, and a positive team culture. The successful candidate will act as the bridge between ownership, culinary leadership, and front‑of‑house operations while maintaining the highest standards expected of a Michelin‑level establishment. This is a leadership role requiring operational expertise, emotional intelligence, business acumen, and a genuine passion for hospitality.

• Leadership & Team Development
  • Recruit, train, mentor, and develop front‑of‑house management and service teams
  • Foster a positive, professional, and performance‑driven culture
  • Conduct regular team meetings, coaching sessions, and performance evaluations
  • Build a culture of accountability, collaboration, and continuous improvement
• Guest Experience
  • Ensure every guest receives exceptional and personalized hospitality
  • Handle VIP guests, guest recovery situations, and service escalations professionally
  • Maintain Michelin‑level service standards throughout all guest touchpoints
  • Monitor guest feedback and implement improvements where necessary
• Financial Management
  • Manage labour costs, operating expenses, and departmental budgets
  • Drive revenue growth through strategic initiatives and service excellence
  • Analyze financial reports and key performance indicators
  • Work closely with ownership to achieve operational and financial goals
• Operations Management
  • Oversee daily restaurant operations and service execution
  • Ensure compliance with health, safety, licensing, and regulatory requirements
  • Monitor inventory controls and operational efficiencies
  • Develop and maintain SOPs for all departments
• Wine & Beverage Program Support
  • Collaborate with the Sommelier and Beverage Team to maximize beverage sales
  • Support wine, cocktail, and guest experience initiatives
  • Understand premium wine and luxury beverage service standards
• Brand & Community Representation
  • Represent Enigma professionally within the hospitality industry
  • Support media events, partnerships, and special guest experiences
  • Act as an ambassador for the Enigma brand and culture

• Minimum 5 years of senior management experience in fine dining, luxury hospitality, or Michelin‑starred restaurants
• Proven leadership experience managing teams of 20+ employees
• Strong understanding of restaurant financial management and cost controls
• Exceptional communication and interpersonal skills
• Ability to remain calm and decisive in high‑pressure environments
• Strong organizational and problem‑solving abilities

• Michelin‑starred restaurant experience
• Luxury hotel or Relais & Châteaux background
• WSET certification or advanced wine knowledge
• Experience with Open Table and restaurant management systems
• Experience leading award‑winning hospitality teams

• Leadership & Coaching
• Financial Management
• Guest Experience Excellence
• Team Building
• Conflict Resolution
• Strategic Planning
• Revenue Growth
• Fine Dining Operations
• Wine & Beverage Knowledge
• Crisis Management
• Professional Communication

Eligible upon successful completion of the probationary period.

• Extended Health Insurance
• Dental Insurance
• Prescription Drug Coverage
• Professional Development Opportunities
• Dining Privileges
• Performance‑Based Bonus Opportunities
• Dental care
• Extended health care
• Life insurance
• In‑office parking
• Paid time off
• Vision care

Competitive salary package based on experience and qualifications. Pay: $65,000.00-$85,000.00 per year.

• Building a high‑performing and motivated team
• Delivering consistently exceptional guest experiences
• Achieving financial targets responsibly
• Protecting and elevating the Enigma brand
• Creating a culture where both guests and employees feel valued

In person