General Manager

Position: General Manager )
Position Overview  The General Manager will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, and a positive team culture. The successful candidate will act as the bridge between ownership, culinary leadership, and front‑of‑house operations while maintaining the highest standards expected of a Michelin‑level establishment. This is a leadership role requiring operational expertise, emotional intelligence, business acumen, and a genuine passion for hospitality.

Key Responsibilities    Leadership & Team Development   Recruit, train, mentor, and develop front‑of‑house management and service teams
Foster a positive, professional, and performance‑driven culture
Conduct regular team meetings, coaching sessions, and performance evaluations
Build a culture of accountability, collaboration, and continuous improvement

Guest Experience   Ensure every guest receives exceptional and personalized hospitality
Handle VIP guests, guest recovery situations, and service escalations professionally
Maintain Michelin‑level service standards throughout all guest touchpoints
Monitor guest feedback and implement improvements where necessary

Financial Management   Manage labour costs, operating expenses, and departmental budgets
Drive revenue growth through strategic initiatives and service excellence
Analyze financial reports and key performance indicators
Work closely with ownership to achieve operational and financial goals

Operations Management   Oversee daily restaurant operations and service execution
Ensure compliance with health, safety, licensing, and regulatory requirements
Monitor inventory controls and operational efficiencies
Develop and maintain SOPs for all departments

Wine & Beverage Program Support   Collaborate with the Sommelier and Beverage Team to maximize beverage sales
Support wine, cocktail, and guest experience initiatives
Understand premium wine and luxury beverage service standards

Brand & Community Representation   Represent Enigma professionally within the hospitality industry
Support media events, partnerships, and special guest experiences
Act as an ambassador for the Enigma brand and culture

Qualifications   Minimum 5 years of senior management experience in fine dining, luxury hospitality, or Michelin‑starred restaurants
Proven leadership experience managing teams of 20+ employees
Strong understanding of restaurant financial management and cost controls
Exceptional communication and interpersonal skills
Ability to remain calm and decisive in high‑pressure environments
Strong organizational and problem‑solving abilities
Preferred   Michelin‑starred restaurant experience
Luxury hotel or Relais & Châteaux background
WSET certification or advanced wine knowledge

Experience with Open Table and restaurant management systems
Experience leading award‑winning hospitality teams
Core Competencies   Leadership & Coaching
Financial Management
Guest Experience Excellence
Team Building
Conflict Resolution
Strategic Planning
Revenue Growth
Fine Dining Operations
Wine & Beverage Knowledge
Crisis Management
Professional Communication
Benefits  Eligible upon successful completion of the probationary period.
Extended Health Insurance
Dental Insurance
Prescription Drug Coverage
Professional Development Opportunities
Dining Privileges
Performance‑Based Bonus Opportunities
Dental care
Extended health care
Life insurance
In‑office parking
Paid time off
Vision care
Compensation  Competitive salary package based on experience and qualifications. Pay: $65,000.00-$85,000.00 per year.
What Success Looks Like   Building a high‑performing and motivated team
Delivering consistently exceptional guest experiences
Achieving financial targets responsibly
Protecting and elevating the Enigma brand
Creating a culture where both guests and employees feel valued
Work Location  In person

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