Room Attendant

Position: Room Attendant - Full Time
Job Posting:
Room Attendant – Housekeeping
Status:
Replacement

Job Summary
The Room Attendant is responsible for providing a clean, comfortable, and sanitized environment for all guests by servicing guest rooms in accordance with Hyatt brand standards, health and safety guidelines, and hotel procedures. This role plays a key part in delivering an exceptional guest experience.

Compensation

Starting wage:  CA $21.23/hour during probation

After probation:  CA $26.54/hour

Key Qualifications

Minimum 1 year of cleaning experience in a hotel or related industry preferred

Ability to communicate effectively with guests, co‑workers, and management

Strong organizational and problem‑solving skills

Good oral and written communication skills

Ability to perform physical tasks including standing, bending, pushing carts, and lifting up to 70 lbs

Ability to work independently and as part of a team

Must be legally entitled to work in Canada

Key Responsibilities
The Room Attendant is responsible for cleaning and preparing assigned guest rooms in accordance with applicable brand standards. Duties include, but are not limited to:

Removing all rubbish from waste bins and ashtrays

Making beds with fresh linen

Dusting furniture, lamps, shades, pictures, doors, and fixtures

Vacuuming and spot‑cleaning carpets

Cleaning, washing, and drying all bathroom areas

Replacing guest supplies in rooms and bathrooms

Washing paintwork and doors as requested by the Floor Supervisor

Reporting linens or bedding requiring replacement

Assisting guests courteously, including removal of trays or newspapers

Collecting and returning worksheets, HotSOS devices, and keys each shift

Reporting rooms with Do Not Disturb signs or those not requiring service

Safeguarding master keys and hotel property

Reporting malfunctioning equipment, maintenance needs, or safety hazards

Reporting suspicious activity to Security

Handling lost and found items in accordance with hotel procedures

Ensuring guest room doors are properly secured

Maintaining cleanliness and proper use of housekeeping equipment

Greeting guests promptly and courteously in line with Hyatt service culture

Performing other duties as assigned by management

Working Conditions

Shift work including weekends and holidays may be required

Hours of work and overtime are managed in accordance with the Ontario ESA

Meal and rest periods provided as required by law

Hyatt Regency Toronto is committed to providing a workplace that is inclusive and accessible. Employment accommodation is available in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

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